Refund Policy

Returns Policy

Returns and Exchanges – AEKYN

Order your symbiotes with peace of mind.
At AEKYN, each symbiote, the result of over three years of research and development, is carefully crafted using innovative materials that are gentle on your skin and our World. Every product is meticulously packaged to reflect our standards of excellence.

Due to the premium nature and naturally white color of our symbiotes, our return policy is strict yet fair. We do everything possible to ensure a simple, fast, and pleasant experience.

Return Window
You have 14 days from the receipt of your order to submit a return or exchange request, which is free of charge.

Conditions for a Return or Exchange
Items must be:

  • New, unused, and in their original condition.
  • Delivered with their tags intact and in their original packaging.

Exceptions: No returns will be accepted for personalized items, sale items, or items damaged through use.
White symbiotes undergo a strict inspection to ensure compliance.

How to Make a Return or Exchange

  • Access the digital portal directly on our website in the "Returns" section. The process is simple and guided.
  • If needed, contact us at contact@aekyn.com, and we will assist you in initiating your return.

Returns are processed at 2 Rue Ampère, 85130 Les Landes-Genusson, France – L'Atelier 119.

Once the item is received and inspected, depending on the type of return you request:

  • You will receive a full refund, including the initial shipping fees, or
  • An exchange will be shipped to you free of charge, subject to availability.

Shipping Fees

  • We offer a full refund with no additional fees.
  • Return shipping fees are covered.
  • Initial shipping fees are refunded.

Refunds
After inspection of the returned item, we will notify you by email of the approval or rejection of your refund.
If approved, the amount will be credited to your original payment method within 3 to 5 business days.

Delayed or Missing Refunds

  • First, check your bank account or contact your credit card provider.
  • If the issue persists, email us at contact@aekyn.com.

Exchanges
We replace defective or damaged items free of charge.
If you wish to exchange for a different size or product, access our portal or contact us to check availability.

Ineligible Items
Gift cards, personalized items, intimate products, or promotional items cannot be returned or exchanged.